The Crash Repairs Process

Step-by-Step Repairs

Quote: One of our estimators will determine the extent of the damage and appropriate method of repair, preparing an in-depth, fully itemised quote for your insurance company. We can lodge your estimate and images online to ensure the quickest possible assessment process. If required, please ask our friendly staff or any additional estimates you may require outside of your insurance claim.

Booking: Once repairs have been authorised by your insurance company, we will process through our system and contact you with an appropriate repair dates and an estimated timeframe. Confirmation of your dates is required to secure your booking, but rest assured our team will check in with you if your confirmation hasn’t been received. If required, now is the best time to book a loan vehicle to ensure no disappointment.

Drop off vehicle: Our friendly staff will welcome you and answer any questions you may have about the repair process. Immediately after drop off, one of our staff will carry out a quality inspection which identifies any pre-existing damage. If required, we can estimate the cost any work required that is not covered by your insurance claim.

Repairs: We start by stripping components from the vehicle to further analyse the damage. If further breakage is discovered, we will notify your insurance company and gain approval before going ahead with further repairs. Trust us to coordinate with you and the insurer throughout the process, which involves the latest technology and quality paints to ensure a finish as close to the original as possible.

Finish: After the completion of repairs and paintwork, our skilled technicians re-assemble your car to pre-accident condition. It will be valet cleaned and washed, ensuring your vehicle is delivered back to you clean and tidy. When your vehicle is ready, one of our friendly staff members will give you a courtesy call or text to advise and are happy to answer any follow up questions you may have.